FESTIVAL TERMS + CONDITIONS

SILVER LINING FESTIVAL

Event: Silver Lining Festival 2027
Dates: 20 & 21 March 2027
Venue: Silverlakes Farm Hotel

By purchasing, receiving or using a ticket to Silver Lining Festival (“the Festival”), or by entering the Festival venue, you agree to comply with these Terms & Conditions, all reasonable instructions issued by Festival management and security personnel, and any rules displayed at the venue.

These Terms & Conditions are intended to help create a safe, enjoyable and respectful Festival experience for everyone.

1. TICKETS & ENTRY

A valid Festival ticket is required for entry.

Tickets may only be used for the date or dates indicated on the ticket. A single-day ticket will only provide access to the Festival on the applicable day, while a weekend pass ticket will provide access on both Festival days, subject to the ticket conditions. Weekend pass holders get a new wristband on day 2. Festival management reserves the right to verify tickets and identification at the entrance. Upon selecting Silver Circle, you get 1 ticket per group of 4/6, everyone must arrive together for scanning. Valid for selected day only. Tickets that have been duplicated, fraudulently obtained, unlawfully resold, tampered with or otherwise invalidated may be refused. Guests are responsible for ensuring that tickets purchased from another person or platform are legitimate. The Festival cannot guarantee tickets purchased through unauthorised third-party sellers. Entry remains subject to venue capacity, security requirements and compliance with these Terms & Conditions.

2. RIGHT OF ADMISSION

Right of admission is reserved. Festival management and authorised security personnel may refuse admission or remove any person from the Festival where there are reasonable grounds to believe that the person:

presents a safety or security risk;
is behaving in a threatening, violent, abusive, discriminatory or disruptive manner;
is excessively intoxicated;
is in possession of prohibited or unlawful items;
attempts to enter restricted or staff-only areas;
damages Festival, venue, vendor or third-party property;
interferes with performers, staff, suppliers, vendors or other Festival guests;
fails to comply with reasonable instructions from Festival staff or security; or
otherwise breaches these Terms & Conditions.

Where removal results from a breach of these conditions, a refund will not ordinarily be provided, subject to applicable South African consumer law.

3. SECURITY & SEARCHES

For the safety of everyone attending the Festival, guests and their belongings may be subject to reasonable security screening before entry. This may include inspection of bags and personal belongings. Guests who refuse to participate in reasonable security procedures may be refused entry. Any prohibited or unlawful items identified during security screening may be refused entry into the venue and, where appropriate, referred to the relevant authorities.

4. WHAT NOT TO BRING

The following items are not permitted inside the Festival venue:

Pets or animals, except authorised assistance animals where reasonably required;
Umbrellas;
Weapons or items reasonably considered capable of being used as weapons;
Bicycles;
Fireworks, flares, explosives or pyrotechnics;
Illegal drugs or unlawful substances;
External food or beverages;
Cooler boxes or coolers;
Drones or other unauthorised remotely operated aircraft;
Dangerous, hazardous or flammable materials;
Glass containers or other items that may create a safety risk;
Professional recording, broadcasting or photographic equipment unless authorised by Festival management; and
Any other item which Festival security reasonably determines could compromise the safety or enjoyment of guests.

Festival management may update the prohibited-items list where reasonably necessary for operational, venue or security reasons.

5. FOOD & BEVERAGES

No external food or beverages may be brought into the Festival unless expressly authorised by Festival management for legitimate medical, dietary or infant-care requirements. Food and beverages will be available for purchase from authorised Festival vendors. Alcohol may only be purchased and consumed in accordance with applicable South African law and the venue's liquor licence conditions. Alcohol will not be sold or supplied to persons under the legal drinking age. Valid identification may be requested when purchasing alcoholic beverages. Festival management and vendors reserve the right to refuse the sale of alcohol where reasonably necessary for safety or legal compliance. Guests may not bring their own alcohol onto the Festival premises.

6. CHILDREN & MINORS

Where children and minors are permitted to attend the Festival, they remain the responsibility of their parent, legal guardian or responsible accompanying adult at all times. Parents and guardians are responsible for determining whether the Festival environment is suitable for the child in their care. Children should not be left unattended anywhere within the Festival venue.

Age restrictions may apply to certain areas, products or activities within the Festival. Alcohol will not be sold or supplied to minors.

7. FESTIVAL BEHAVIOUR

Silver Lining Festival is intended to be a safe, welcoming and enjoyable environment. Harassment, intimidation, discrimination, fighting, threatening behaviour, vandalism, excessive intoxication or conduct that creates an unreasonable risk or disturbance to others will not be tolerated. Guests are expected to treat fellow Festival-goers, artists, staff, vendors, contractors, security personnel and venue employees respectfully. Anyone engaging in serious or repeated misconduct may be removed from the Festival.

8. DRUGS & ILLEGAL SUBSTANCES

The possession, use, distribution or sale of illegal drugs or unlawful substances is prohibited. Any suspected illegal activity may be reported to the relevant authorities.

9. WEAPONS & DANGEROUS ITEMS

Weapons are strictly prohibited. This includes firearms and any other item which is prohibited by law or which security reasonably considers to present an unacceptable safety risk within the Festival environment. Authorised law-enforcement and security personnel acting in their official capacity are excluded where applicable.

10. WEATHER & OUTDOOR CONDITIONS

Silver Lining Festival is an outdoor event. Guests should prepare appropriately for the expected weather conditions and outdoor environment. Festival activities may continue during rain or changing weather conditions where Festival management considers it safe to do so. For safety reasons, certain activities, performances, stages or areas may be temporarily suspended, delayed, relocated or closed due to severe weather or other circumstances outside the Festival's reasonable control. Umbrellas are not permitted within the Festival grounds. Guests are encouraged to use appropriate weatherproof clothing or ponchos where necessary.

11. PROGRAMME, ARTISTS & SCHEDULE

Festival programmes, artist line-ups, performance times, stages, vendors, activities and experiences may be subject to change.

Festival management may make reasonable changes to the programme, running order, performance times, stages or participating artists due to operational requirements or circumstances outside its reasonable control. The appearance of a particular artist, vendor or attraction does not constitute a guarantee unless expressly stated otherwise in the ticket conditions. Any cancellation or material change will be handled in accordance with applicable South African consumer law and the relevant ticketing terms.

12. CANCELLATION, POSTPONEMENT & REFUNDS

Tickets are subject to the refund and cancellation provisions applicable under South African law, including applicable provisions of the Consumer Protection Act. If the Festival is cancelled, postponed or materially changed, ticket holders will be informed of the applicable options and process through the Festival's official communication channels and/or authorised ticketing provider.

Refund eligibility may depend on the circumstances of the cancellation, postponement or change and the requirements of applicable law. Festival management will not be responsible for unrelated expenses incurred by guests, such as accommodation, transport or other personal arrangements, except where liability cannot lawfully be excluded.

13. RE-ENTRY

No re-entry will be permitted once guests leave. Guests must comply with any wristband, ticket-scanning or re-entry procedures communicated by Festival management. A Festival wristband or other access credential that has been damaged, removed, transferred or tampered with may be considered invalid.

14. PERSONAL BELONGINGS

Guests remain responsible for their own belongings while attending the Festival. Festival management and the venue are not responsible for lost, stolen or damaged personal property except where liability arises under applicable law and cannot lawfully be excluded. Guests are encouraged to keep valuable belongings secure and report lost property to the designated Festival information point or Festival management.

15. PHOTOGRAPHY, VIDEO & FESTIVAL CONTENT

Photography and video recording for personal, non-commercial use may be permitted, provided it does not interfere with performances, Festival operations or the experience of other guests. Professional photography, videography, broadcasting, livestreaming or commercial content production requires prior approval from Festival management. By attending the Festival, guests acknowledge that official photographers, videographers and media teams may capture general crowd and event footage for legitimate Festival promotional, archival and marketing purposes. Where identifiable individuals are prominently featured, the Festival will handle the collection and use of personal information and imagery in accordance with applicable South African privacy and data-protection requirements.

16. DRONES

Drones and other remotely operated aircraft are not permitted unless specifically authorised in writing by Festival management and operated in accordance with applicable aviation and safety requirements.

17. COMMERCIAL ACTIVITY

Unauthorised selling, trading, sampling, promotion, advertising, brand activation, solicitation or distribution of promotional material is prohibited within the Festival grounds. Only authorised vendors, sponsors, exhibitors, partners and service providers may conduct commercial activities at the Festival.

18. SAFETY & MEDICAL ASSISTANCE

Guests must comply with all safety instructions, emergency procedures and reasonable directions provided by Festival staff, venue staff, security personnel or emergency services. Medical assistance will be available at designated points during the Festival. If you or another Festival guest requires medical assistance, please alert Festival staff or security as soon as possible.

In an emergency, Festival management may take reasonable steps necessary to protect the health and safety of guests.

19. ACCESSIBILITY

Silver Lining Festival aims to provide a welcoming environment for all guests. Guests requiring specific accessibility assistance are encouraged to contact the Festival in advance so that available arrangements can be communicated and reasonable accommodation can be considered. Authorised assistance animals will be considered in accordance with applicable legal requirements despite the general no-pets rule.

20. PARKING & TRANSPORT

Guests must comply with all Festival and venue parking instructions. Vehicles are parked at the owner's risk.

Guests may only park in designated areas and must not obstruct emergency routes, entrances, exits or access roads.

Guests are encouraged to plan safe transport arrangements, particularly where alcohol will be consumed.

21. DAMAGE TO PROPERTY

Guests may be held responsible for deliberate or negligent damage caused to Festival, venue, vendor or third-party property, subject to applicable law. Vandalism or intentional property damage may result in removal from the Festival and may be reported to the appropriate authorities.

22. SMOKING & VAPING

Smoking and vaping are only permitted in designated areas where provided and where legally permitted. Guests must comply with all signage and instructions relating to smoking and vaping areas.

23. ASSUMPTION OF ORDINARY FESTIVAL RISKS

Attendance at a large outdoor event involves ordinary risks associated with crowds, weather, uneven outdoor surfaces, loud music and moving through busy public spaces. Guests are expected to exercise reasonable care for their own safety and the safety of those accompanying them. Nothing in these Terms & Conditions is intended to exclude or limit any liability which cannot legally be excluded or limited under South African law.

24. PERSONAL INFORMATION

Personal information collected in connection with ticket purchases, Festival communications, competitions, applications or Festival operations will be processed in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA), and the Festival's applicable privacy notice. Information may be shared with authorised service providers where reasonably necessary to operate the Festival, process tickets, provide services or comply with legal obligations.

25. FORCE MAJEURE & EVENTS OUTSIDE REASONABLE CONTROL

Festival management may be required to modify, postpone, suspend or cancel part or all of the Festival due to circumstances outside its reasonable control. These circumstances may include severe weather, natural disasters, fire, public-health emergencies, government restrictions, civil disturbance, security threats, infrastructure failure or other events that make proceeding unsafe, unlawful or impracticable. Any rights relating to refunds, postponements or alternative arrangements will remain subject to applicable South African law.

26. FESTIVAL COMMUNICATIONS

Important Festival information, including changes to entry procedures, schedules, safety requirements, prohibited items or operational arrangements, may be communicated through the Festival's official website, social-media platforms, ticketing communications or notices at the venue. Guests are encouraged to check official Festival communications before attending.

27. COMPLIANCE WITH SOUTH AFRICAN LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa. Nothing contained in these Terms & Conditions is intended to waive, restrict or exclude any consumer right or legal protection that cannot lawfully be waived, restricted or excluded.

28. ACCEPTANCE OF TERMS

By purchasing or accepting a ticket and/or entering Silver Lining Festival, you acknowledge that you have read and agree to these Terms & Conditions. Festival management reserves the right to make reasonable amendments to these Terms & Conditions where required for safety, security, legal or operational purposes. Any material changes affecting ticket holders will be communicated through appropriate Festival channels.

QUICK FESTIVAL RULES

DO:
Bring your valid ticket and identification where required.
Dress appropriately for the weather.
Stay hydrated.
Look after children in your care.

Max 2 under-12s per paying adult.
Respect Festival staff, artists, vendors and fellow Festival-goers.
Follow security and emergency instructions.
Use designated bins and help us keep the Festival grounds clean.
Arrange safe transport home.

DON'T:
Bring pets.
Bring umbrellas.
Bring weapons.
Bring bicycles into the Festival grounds.
Bring fireworks.
Bring illegal drugs or unlawful substances.
Bring outside food or drinks unless specifically authorised.
Bring cooler boxes.
Bring drones.
Bring your own alcohol.
Enter restricted areas.
Behave aggressively, dangerously or abusively.

Come for the music, the people and the feel-good energy.

Help us keep it safe, easy and enjoyable for everyone.